Last updated: 23 June 2026 · Version 1.1
Please read these Terms of Service carefully before using ravel'd.
1.1 ravel'd is operated by Carenetics Pty Ltd (ABN 67 687 641 505) (“Carenetics”, “we”, “us”).
1.2 ravel'd is a digital health platform that helps Australian patients store personal health records and request access to their health information from healthcare providers under the Privacy Act 1988 (Cth).
1.3 By creating an account you agree to these Terms. If you do not agree, do not use ravel'd.
2.1 You must be 18 years or older to create a ravel'd account.
2.2 You may use ravel'd to manage health information for your dependent children, provided you have lawful authority to do so.
2.3 ravel'd is intended for use by Australian residents.
3.1 You are responsible for maintaining the security of your account.
3.2 You must not share your account with anyone else.
3.3 You must notify us immediately if you believe your account has been compromised: chris@carenetics.com.au
3.4 You are responsible for all activity that occurs under your account.
4.1 You own your health information. We do not claim any ownership over records you upload or create in ravel'd.
4.2 You are responsible for the accuracy of information you enter into ravel'd.
4.3 You grant us a limited licence to store and process your health information solely for the purpose of providing ravel'd services to you, including temporary processing by third-party AI service providers (currently Anthropic) for the purpose of generating AI-powered responses within the platform.
4.4 You must only upload health information that relates to yourself or a person you have lawful authority to manage.
4.5 You must not upload information that is false, misleading or fraudulent.
5.1 ravel'd uses artificial intelligence (Claude AI by Anthropic) to power the Rights Assistant and appointment preparation features.
5.2 THE AI FEATURES IN RAVEL'D ARE FOR INFORMATIONAL PURPOSES ONLY. THEY DO NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT RECOMMENDATIONS. ravel'd is not a registered medical device under the Therapeutic Goods Act 1989 (Cth) and is not intended to be used as clinical decision-support software.
5.3 Always consult a qualified healthcare professional before making any medical decisions.
5.4 We are not liable for any harm arising from reliance on AI-generated content in ravel'd.
6.1 ravel'd generates record request letters based on the information you provide. You are responsible for reviewing these letters before sending them. Record request letters generated by ravel'd are valid electronic communications under the Electronic Transactions Act 1999 (Cth).
6.2 We cannot guarantee that healthcare providers will comply with your record request. Compliance is governed by the Privacy Act 1988 and the Australian Privacy Principles.
6.3 If a provider fails to respond within 30 days, you may complain to the OAIC at oaic.gov.au.
6.4 We are not a legal service and nothing in ravel'd constitutes legal advice.
You must not use ravel'd to:
8.1 We aim to make ravel'd available 24/7 but do not guarantee uninterrupted availability.
8.2 We may suspend your access to ravel'd for maintenance, security or operational reasons. Where we suspend your account for operational or maintenance reasons, we will restore your access promptly once the issue is resolved. We will not delete your data during any suspension period. Your rights under Section 12 (termination) continue to apply during any suspension.
8.3 We will provide reasonable notice of planned downtime where possible.
9.1 ravel'd is currently free to use during the beta period. As beta software, features may change, be removed, or be temporarily unavailable. While we take all reasonable steps to protect your data, we recommend maintaining copies of important health records outside of ravel'd.
9.2 We reserve the right to introduce fees in the future. We will provide at least 30 days notice before any fees apply. If you do not wish to pay fees when introduced, you may delete your account before they take effect.
10.1 ravel'd relies on third-party services to operate, including Google (authentication), Anthropic (AI processing) and Microsoft Azure (cloud infrastructure).
10.2 Your use of features powered by these services is also subject to those providers' applicable terms and privacy policies. We encourage you to review them:
10.3 We are not responsible for the acts or omissions of third-party service providers, except to the extent required by Australian Consumer Law.
11.1 All intellectual property in the ravel'd platform, including its software, design, branding, and content (excluding your health information), is owned by or licensed to Carenetics Pty Ltd.
11.2 You must not reproduce, distribute, modify or create derivative works from any part of the ravel'd platform without our written consent.
12.1 You may delete your account at any time from within the app.
12.2 We may suspend or terminate your account if you breach these Terms.
12.3 On termination, we will delete your data in accordance with our Privacy Policy (30 day retention after deletion).
13.1 To the extent permitted by Australian law, Carenetics is not liable for any indirect, incidental or consequential loss arising from your use of ravel'd, including loss arising from reliance on AI-generated content.
13.2 Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.
Carenetics is not liable for any failure or delay in providing ravel'd services due to circumstances beyond our reasonable control, including natural disasters, cyberattacks, third-party provider outages, pandemic, or government action. We will take reasonable steps to resume services as quickly as practicable.
Your privacy is important to us. Our Privacy Policy explains how we handle your personal information and is incorporated into these Terms by reference. See raveld.com.au/privacy.
These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland. Nothing in this clause limits any rights you may have to bring proceedings in your local jurisdiction under the Australian Consumer Law.
17.1 We may update these Terms from time to time. We will notify you of material changes via email or a prominent notice in the app at least 14 days before changes take effect.
17.2 If you do not agree to the updated Terms, you may delete your account before the changes take effect. Continued use of ravel'd after the effective date constitutes acceptance of the updated Terms.
Carenetics Pty Ltd (ABN 67 687 641 505)
Email: chris@carenetics.com.au
Website: raveld.com.au